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Family Assist toasts first birthday with national award

Family Assist – the online resource already helping thousands of expectant and new parents – has ended a hugely successful first year by winning a national award.

Family Assist is the UK’s only one-stop-shop of information for growing families, providing advice on a healthy pregnancy through to birth and beyond. The interactive service is accessible any time from a computer, tablet or smartphone.

Women can sign up when they become pregnant and already more than 3,500 people are registered. Family Assist has been developed jointly by West Sussex County Council, Western Sussex Hospitals NHS Foundation Trust and Sussex Community NHS Foundation Trust with the support of Oracle, a global provider of enterprise cloud computing.

The service is gaining national recognition and last month scooped a Public Sector Paperless Award, which recognises Government digital transformation excellence. It won Best Customer Experience at the ceremony in Manchester on 19 July, just days before its first anniversary on Tuesday 7 August.

Family Assist is the brainchild of Kelly Pierce, the County Council’s Consultant Midwife on secondment from Western Sussex Hospitals, who is delighted with how it’s taking off.