The lowdown in Sussex and Beyond
Boris Johnson will announce that he has appointed Oliver Dowden as Minister representing veterans in Cabinet during a visit to a military base in Scotland today. Oliver Dowden will work closely with Johnny Mercer who has been appointed Minister for Defence People and Veterans. That role will now be a joint Ministry of Defence and […]
Home Secretary Priti Patel will use her first full week in the role to urge the UK’s most important strategic allies to commit to coordinated action on a range of security concerns. Protecting the public from emerging threats needs continued and closer cooperation between international allies, the Home Secretary will tell a security summit in […]
The day-to-day call center operation is not something simple. Dealing with clients’ needs and problems is stressful, especially if the tools provided to the agent do not work to their satisfaction. As a result, in addition to dissatisfied customers, agents are frustrated and turnover grows at the same rate that service metrics fall. However, many […]
The call centres of the future will combine robotics and digitalization with human empathy. AI will transform the traditional call centre model by combining artificial intelligence and human empathy. Call centres will aim to deliver an intelligent and high-value experience to its users, with highly competitive costs. How to achieve this new experience for consumers/users […]
Businesses can apply for a share of £30 million to support projects that use digital technology to improve the productivity and agility of UK manufacturing. Industrial digital technologies driven by artificial intelligence, robotics and the Internet of Things have the potential to significantly increase the productivity of UK manufacturing. The Made Smarter Review 2017 commissioned by the […]
Dr Sabrina Cohen-Hatton is to join West Sussex Fire and Rescue Service as its new Chief Fire Officer. Dr Cohen-Hatton joins the service with 18 years of fire service experience including senior roles in London Fire Brigade, South Wales Fire and Rescue Service, Welsh Government and most recently as Interim Deputy Chief Fire Officer for […]
HS2 has completed the clearance of the former Great Western Railway sheds at Old Oak Common as work continues to prepare the way for the high speed rail project’s transformative West London super-hub. The demolition of the enormous sheds – which were big enough to park more than 600 double decker buses in – is […]
The cross-government Conflict, Stability and Security Fund is delivering programmes in conflict areas to improve UK security. Lives are being saved and global security improved thanks to the work of a cross government fund. The fund, among other achievements, has helped save more than 3,000 migrants from the Aegean and the Mediterranean seas and increased […]
The Environment Secretary Michael Gove has today delivered a boost for innovation in the UK fishing and seafood industries with the opening of a new £10 million research and development fund. The move paves the way for the potential use of artificial intelligence by fishermen and providing a potential double return on investment for the […]
The National Retraining Scheme gets underway as new digital service Get Help to Retrain launches in Liverpool Adults whose jobs could change due to advances in technology will get support to retrain and get on a path to a new career, Education Secretary Damian Hinds announced today, marking the start of the innovative National Retraining […]